The Screening Rooms

Terms and conditions

1. The following terms (the "Terms") apply to any use by a visitor (the "User") of the Web Site for The Screening Rooms (the "Web Site"), and should be read carefully before any such use.
2. By accessing or using the Web Site, the User accepts and agrees to be legally bound by the Terms and acknowledges that we, as the owner and operator of the Web Site, have the right to amend or vary the Terms and any of the contents of the Web Site from time to time at our sole discretion. Amendments or variations will take effect when they are posted on the Web Site and, as a result, the User should check the current version of the Terms each time he/she uses the Web Site. The Terms, as amended or varied from time to time, apply to all use of and access to the Web Site, both now and in the future.
3. Separate terms and conditions may apply for any purchases made through the Web Site. If so, such separate terms and conditions will be presented at the time of such purchases.

2. INDEMNITY OBLIGATION

• 2.1 THE USER AGREES TO INDEMNIFY, DEFEND AND HOLD US AND OUR AFFILIATES AND SUBSIDIARIES AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND ANY OF OUR THIRD PARTY INFORMATION PROVIDERS HARMLESS FROM AND AGAINST ALL LOSSES, EXPENSES, DAMAGES AND COSTS, INCLUDING REASONABLE LEGAL FEES, HOWEVER ARISING RESULTING FROM ANY VIOLATION OR BREACH OF THE TERMS BY THE USER.

3. General Disclaimer

• 3.1 Although We have attempted to provide accurate information on the Web Site, We assume no responsibility for the accuracy or completeness of such information. The User releases us, and all of our officers, directors, agents and employees, from any liability, for any claims, losses or damages arising out of or in any way connected with the User's use of the Web Site.
• 3.2 To the fullest extent permitted by law, We shall not be liable to any person or entity for any direct, indirect, special, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of or related to:
  • (a) any access to or use of or inability to access or use the Web Site, any other hyperlinked web site or any other information or product included or described within the Web Site; or
  • (b) any person or entity's reliance on the information presented,
  in each case whether arising in tort (including negligence), contract or otherwise even if the User has advised us of the possibility of such damages.
• 3.3 All information and content provided on the Web Site is provided "as is" without representation or warranty of any kind, either expressed or implied. Without limiting the foregoing, We do not represent or warrant that the Web Site or any of its contents are accurate, current, complete, free from technical or typographical errors, free from changes or harmful components introduced by third parties or free from periodic interruption or errors of any other type. We may revise the information or change the products or services mentioned on the Web Site at any time without notice. Any mention of third party products or services is for information purposes only and constitutes neither an endorsement nor a recommendation of them. We do not (and neither do our suppliers) make any representation or give any warranty, condition or undertaking, expressed or implied, including (without limitation) as to the satisfactory quality, fitness for a particular purpose, suitability or non-infringement of any third party right or freedom from viruses, whether or not arising from a course of dealing, usage or trade practice.
• 3.4 Notwithstanding any other provision in the Terms, nothing within the Terms limits or restricts any person's liability for death or personal injury resulting from its negligence or that of its employees or agents.
• 3.5 The Terms and the User's use of the Web Site are governed by all applicable English law, unless the User's address provided when purchasing an online ticket is in Scotland, when Scottish law applies.
• 3.6 For any disputes arising out of or in connection with the Terms or the User's use of the Web Site, if the User's address provided when purchasing an online ticket is in Scotland then the Scottish courts shall have non-exclusive jurisdiction, otherwise the English courts shall have non-exclusive jurisdiction.
• 3.7 We make no representation that the content or materials on the Web Site are appropriate or available for use in other jurisdictions. Access to the Web Site's content or its materials from jurisdictions where such access is illegal is prohibited. Users who choose to access the Web Site from other jurisdictions do so at their own initiative and risk and are responsible for compliance with all relevant local laws. We are not responsible for any violations of law as a result of the User's actions.

4. Trade Marks and other such rights

• 4.1 The trade marks and logos ("Marks") displayed on the Web Site are our property, or the property of other third parties. The User is not permitted to use these Marks without our prior written consent or the consent of the relevant third party proprietor of the Marks, and the User acknowledges that any such use may constitute an infringement of the relevant proprietor's rights.
• 4.2 The User acknowledges that all intellectual property rights in all materials on the Web Site remain our property or the property of the relevant third party proprietor, licensor or other content owner. Except as expressly permitted herein, no portion of the information on the Web Site may be reproduced in any form, or by any means, without prior written permission from the Mark owner.

5. Links to Third Party Web Sites

• 5.1 The Web Site contains links to third party web sites. Access to any other web site through a link on the Web Site is at the User's own risk and We are not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites or the security of any link or communication with those sites.
• 5.2 We reserve the right to terminate a link to a third party site at any time.
• 5.3 The provision of a link to a third party web site through the Web Site does not mean that we endorse, authorise or sponsor that web site nor does it mean that we are affiliated with the third party web site's owners or sponsors. We provide these links merely as a convenience for the User.

6. Online Ticket Purchases

• 6.1 In order to purchase tickets using the Web Site, Users must register as a MyCineworld member. To sign up to the MyCineworld service, you will need to complete the registration process and We will need to know your name and e-mail.
• 6.2 Cinema tickets are sold by us at standard prices for the relevant performance. By requesting tickets through the Web Site, the User is placing a booking request for tickets on the Terms that is only deemed accepted by and binding on us once we have processed valid payment and sent the User email confirmation of the User's booking.
• 6.3 If a booking fee is payable, a remote payment fee of £0.60 will be payable separately by the User to Classic Cinemas Ltd ("CCL") in relation to each cinema ticket purchased from us, up to a maximum of £3.60 per transaction. This remote payment fee is in consideration of CCL processing remote card payments and transferring to us the User's payment for tickets. By confirming its booking, the User agrees to pay this remote payment fee to CCL, in addition to the price payable to us for tickets.
• 6.4 The email confirmation of a booking will set out the details of the tickets purchased and the total amounts paid to us and, if relevant, CCL. Once this confirmation has been sent, the ticket price and remote payment fee are non-refundable. We are not responsible in the event that the User selects the wrong film when booking tickets via the Web Site, or if the User is excluded from viewing the film under condition 6.12.
• 6.5 The User can pick up its cinema tickets immediately at The Screening Rooms following confirmation of his/her booking, but no later than 10 minutes following the start of the performance.
• 6.6 Tickets are dispensed by one of our automatic ticket collection machines or can be collected at The Screening Rooms.
• 6.7 THE USER WILL NEED TO PRESENT THE DEBIT/CREDIT CARD THAT HE/SHE USED TO MAKE A BOOKING IN ORDER TO COLLECT THE RELEVANT TICKETS.
• 6.8 To make any payment by credit/debit card, the User must provide the cardholder's name and email address, the card number, the card security code, the card expiry date and (where applicable) the card start date and/or issue number.
• 6.9 Transactions will appear on the cardholder's bank or card statement as a payment to "Classic" (referring to Classic Cinemas Limited, part of the Cineworld Group).
• 6.10 For all concessions/student tickets, the User must bring proof of entitlement to the cinema as this may be required upon entry to the film or collection of tickets (where applicable).
• 6.11 We will endeavour to operate The Screening Rooms in accordance with the advertised programme. However, there will be instances when our ability to show a performance is impaired by circumstances beyond our control. In such situations, We reserve the right to cancel a performance, vary the time we show it or provide customers with an alternative performance. If We do have to cancel a performance, We shall (and CCL shall) only refund the admission price and any handling fee paid for the relevant tickets, and no other costs.
• 6.12 We draw the User's attention to the conditions of the British Board of Film Classification certificate for the film being shown and are obliged to and will refuse admission to any person who, in the opinion of an authorised employee or representative of The Screening Rooms, is under the minimum age required for admittance. We reserve the right to request any individual to provide proof of age and to exclude any such individual from any performance if they appear too young and/or cannot prove they are at least minimum age for admittance.
• 6.13 Use of the tickets will be subject to the terms and conditions set out in the Entry Policy of The Screening Rooms, which forms part of the Terms.
• 6.14 All transaction details, including credit card details, are encrypted using Secure Sockets Layer. Further, We seek to ensure that bank details are never transmitted in clear text through our booking system.

7. Web site security

• 7.1 The User agrees not to corrupt (or attempt to corrupt) any data or to circumvent (or attempt to circumvent) any of our security safeguards or those of any of our suppliers.
• 7.2 The User acknowledges that the Internet is not entirely secure and whilst We will take all reasonable steps to safeguard the security of any credit card information the User imparts through encryption methods, We shall not be liable for any damage that the User may suffer as a result of the loss of confidentiality of any such information.

8. Access to MyCineworld

• 8.1 Access to the MyCineworld area of the Web Site is restricted to authorised Users only. Unauthorised individuals attempting to access the MyCineworld of the Web Site may be subject to prosecution.
• 8.2 The User is solely responsible in all respects for any use of the username and password which the User selects at the time he/she registers for the MyCineworld area. The User must not share their password with, or transfer it to, any third parties.
• 8.3 If the User becomes aware of any unauthorised use of their username and password, they must notify Us immediately either by emailing customer.services@cineworld.co.uk, or by telephoning 0870 777 2775. We will not be responsible for any such unauthorised use.

9. Privacy

• 9.1 The User acknowledges that We are entitled to handle any personal information that the User supplies when using the Web Site in accordance with our Privacy Policy, which forms part of the Terms.

10. Miscellaneous

• 10.1 Our failure to insist upon or enforce strict performance of any provision of the Terms shall not be construed as a waiver of any provision or right.
• 10.2 We may assign, transfer or, where permitted by law, declare a trust over the benefit of Our rights and obligations under the Terms to any party at any time without notice to the User. The User may not assign, transfer or declare a trust over his/her rights or obligations under the Terms without Our prior written consent, which may be withheld at Our absolute discretion.
• 10.3 We will not be in breach of the Terms or otherwise liable for any delay in performance of them to the extent that such breach or delay is due to circumstances beyond Our reasonable control.
• 10.4 If any part of the Terms is unenforceable, invalid or illegal (including any provision in which We exclude Our liability to the User), the enforceability, validity or legality of any other part of the Terms will not be affected or impaired in any way.
• 10.5The Terms embody and set forth the entire agreement and understanding between Us and the User and supersede all prior oral representations (including negligent representations) or written agreements, understandings or arrangements with respect to the subject matter hereof. Neither party shall be entitled to rely on any agreement, understanding or arrangement which is not expressly set forth in the Terms. The provisions of this clause shall not exclude any liability or any right which either party may have in respect of any statements made fraudulently prior to User's acceptance of the Terms or any fraudulent concealment by the other.
• 10.6 Any notice to be given by either party to the other may be sent by email, fax or recorded delivery to the address of the other. In our case, this address shall be The Screening Rooms, Cineworld Cinemas, Power Road Studios, Power Road, Chiswick, London W4 5PY, as amended herein from time to time. In the case of the User, such an address shall be that provided at the time of registration or such other address as the User may from time to time have communicated to Us in writing or by email to customer.services@cineworld.co.uk. If sent by email, a notice shall be deemed to be received on the day it was sent or, if sent by fax, shall be deemed to be served on receipt of an error free transmission report or, if sent by recorded delivery, shall be deemed to be served two days following the date of posting.
• 10.7 Some of the provisions of the Terms are for the benefit of Us and Our officers, directors, employees, agents, subsidiaries, affiliates, suppliers and third party information providers. Each of these persons or entities shall have the right to assert and enforce those provisions directly against the User on its own behalf if the User violates any of the Terms. Save for the foregoing, the Contracts (Rights of Third Parties) Act 1999 shall not apply to the Terms and no rights or benefits expressly or impliedly conferred by them shall be enforceable under that Act against the parties by any other person.
• 10.8 The Web Site is provided by Cineworld Cinemas Limited, a company registered in England and Wales (company number: 01915767), whose registered office is at 7th Floor, 90 High Holborn, London WC1V 6XX with VAT number 606 197 048. Classic Cinemas Limited which is referred to in clause 6.3 has the company number: 03106984, and has its registered office at 7th Floor, 90 High Holborn, London, WC1V 6XX. Cineworld Cinemas and Classic Cinemas Limited can be contacted at Power Road Studios, Power Road, Chiswick, London W4 5PY, by emailing customer.services@cineworld.co.uk or by telephoning 0870 777 2775. All prices displayed on the Web Site are (unless otherwise stated) inclusive of VAT (where applicable). “The Screening Rooms” is a trading name of Cineworld Cinemas Limited.

Entry Policy

1. Introduction

• 1.1 We want all of our customers to enjoy their visit to The Screening Rooms. To help ensure this, admission to The Screening Rooms is subject to the following terms and conditions. By purchasing or using a ticket, customers agree to be bound by these terms and conditions.

2. Key Points

• 2.1 Behaviour: Disruptive, antisocial or violent behaviour by a customer or group of customers directed toward other customers or staff members will result in the offending customer or group of customers being required to leave The Screening Rooms immediately without any entitlement to a refund. What constitutes disruptive, antisocial or violent behaviour shall be determined at the sole discretion of the Duty Manager and includes both physical and verbal abuse.
• 2.2 Alcohol and Food Policy: No alcohol, food or soft drink may be brought onto the premises. Only food and drink bought on the premises may be consumed on the premises. Alcohol may only be purchased and consumed in licensed bar areas or in licensed screens and licensing laws will be strictly enforced.
• 2.3 Mobile Devices: All mobile devices including mobile telephones must be switched off at all times during the feature presentation.
• 2.4 Piracy: Customers are not allowed to bring any form of recording or copying equipment (in whatever medium) into the auditorium. Recording or copying equipment taken into the auditorium may be confiscated for inspection by the Duty Manager. Customers are reminded that it is a serious criminal offence to copy or attempt to copy any film, soundtrack or other copyright protected material shown in the auditorium and customers found in contravention will be liable on conviction to an unlimited fine and imprisonment of up to 10 years.
• 2.5 Certification: We are not responsible for the certification of adverts, trailers or films. All complaints in respect of the wrongful classification of any of these items should be directed to the British Board of Film Classification (the BBFC).
• 2.6 Search Policy: We reserve the right to search a customer's possessions whilst on the premises for any item which a staff member believes may contravene these terms and conditions. Customers must consent to being searched for any item which a staff member believes may contravene these terms and conditions. Failure to give consent will result in the Duty Manager refusing entry or requiring the customer to leave the premises immediately without any entitlement to a refund.
• 2.7 Parking: We are not responsible for the parking regulations imposed by third parties, including any cost imposed on customers. Customers should take up any issues directly with the third party concerned.

3. Entry into The Screening Rooms

• 3.1 Only customers in possession of a valid ticket will be admitted into the auditorium to which the ticket relates and admission will be permitted only for the duration of the performance specified by the ticket. At the time of collection, customers should check that the ticket's details are correct as tickets cannot be later exchanged or refunded in the event of any error.
• 3.2 Lost, stolen or damaged tickets will not be replaced. Any customer who does not hold a valid ticket may be required to leave the premises.
• 3.3 Customers should keep the ticket stubs with them at all times in order to re-enter the relevant auditorium.
• 3.4 We will refuse admission to any person who, in the opinion of an authorised employee or representative of The Screening Rooms, is under the minimum age required by the BBFC classification for a presentation and cannot prove that they are at least the minimum age required. We expressly reserve the right to request photographic identification verifying the age of the customer (e.g. a driving licence or passport) for entry into 12A, 15 and 18 certificated films. Photocopies of birth certificates, passports and driver’s licences are acceptable.
• 3.5 Customers entitled to a free carer’s ticket must provide a valid Cinema Exhibitors' Association Card (CEA card) or locally issued disability card. Please see wwww.ceacard.co.uk for the full terms of use. Guide and Hearing dogs are welcome but other animals are not permitted on the premises.
• 3.6 In order to avoid disturbing other customers, customers who arrive after the start of the feature presentation will only be permitted entry into the auditorium at the Duty Manager's sole discretion.
• 3.7 Tickets for programmes which start at 5p.m. or after 5p.m. daily will only be issued to Customers who are 18 years of age or over. We expressly reserve the right to request photographic identification verifying the age of the customer (e.g. a driving licence or passport) for entry into programmes which start at 5p.m. or after 5p.m.  Customers who are under 18 years of age will not be admitted into programmes which start at 5p.m. or after 5p.m. (whether or not they are accompanied by a person who is 18 years of age or over).
• 3.8 Persons who are under 18 years of age will not be permitted access to The Screening Rooms after 5p.m. and any person or customer found to be in contravention of this rule will be required to leave the premises immediately without any entitlement to a refund.
• 3.9 The Cineworld Unlimited Card is not valid for use at The Screening Rooms.  However, at the sole discretion of The Screening Rooms, Unlimited Card-holders may be entitled to a discounted ticket price when purchasing tickets at The Screening Rooms (and not online), as advertised by The Screening Rooms from time to time.  To benefit from any such available discount, a valid Unlimited Card must be presented at the time of purchase.

4. Our Obligations

• 4.1 Although we seek to follow our advertised programme, we reserve the right to cancel or reschedule a performance or to substitute an alternative film or presentation, if forced to do so by circumstances beyond our control.
• 4.2 If a film showing or other presentation is cancelled, rescheduled or substituted, the Duty Manager will have the sole discretion to decide whether to refund customers the cost of their tickets or to issue replacement tickets for the same film or presentation at an alternative time.

5. Safety and Security

• 5.1 We reserve the right to refuse the entry onto our premises of any person who is believed to be intoxicated and may require any person or customer who is believed to be intoxicated to leave the premises immediately without any entitlement to a refund.
• 5.2 No customer is allowed to bring any illegal substances or weapons onto the premises. Anyone found in possession of such items will be refused entry or will be required to leave the premises immediately without any entitlement to a refund. We take such matters seriously and may report the incident to the police.
• 5.3 In order to comply with applicable health and safety legislation, customers must at all times remain within the public areas of the premises and must not obstruct the aisles with personal belongings.
• 5.4 Customers must keep their personal belongings with them at all times. We accept no responsibility for the loss, theft, alteration or damage to any personal items brought onto the premises.
• 5.5 Customers are not permitted to smoke on the premises of The Screening Rooms. Any person or customer found to be in contravention of this rule will be required to leave the premises immediately without any entitlement to a refund.

6. Other Matters

• 6.1 Nothing in these terms and conditions affects your statutory rights as a customer or excludes or limits our liability for fraud or for death or personal injury resulting from our negligence or for any other liability which we cannot exclude or limit under law but otherwise our liability to you as a customer shall be limited to the ticket price paid.
• 6.2 In addition to our other rights, in the event that a customer or group of customers breach or breaches any of the terms and conditions of this policy, we reserve the right to take such action as is necessary to prevent a reoccurrence of such breach (including recovering any costs incurred). Such action may include banning the relevant customer or customers from all our cinemas (including The Screening Rooms) and premises and/or taking legal action.
• 6.3 We reserve the right to charge for any additional service or product which we may supply including but not limited to 3D glasses.
• 6.4 Any Duty Manager may refuse entry to any person onto the premises at any time and will be under no obligation to provide a reason to that person.
• 6.5 We accept no responsibility for any information displayed or broadcast on the premises by any third party.
• 6.6 We reserve the right to amend these terms and conditions from time to time without notice.
• 6.7 “We” or “Us means Cineworld Cinemas Limited, Power Road Studios, Power Road, Chiswick, London, W4 5PY, London. Registered in England (No. 01915767). Registered Office: 7th Floor, 90 High Holborn, London, WC1V 6XX. Cineworld Cinemas can be contacted at Power Road Studios, Power Road, Chiswick, London, W4 5PY, by emailing customer.services@cineworld.co.uk or by telephoning 0870 777 2775. “The Screening Rooms” is a trading name of Cineworld Cinemas Limited.